Frequently asked questions

Online we offer products that do not require a prescription - food supplements, vitamins, cosmetics, medical devices and over-the-counter medicines. Prescription products are dispensed only in person at the pharmacy, in line with Bulgarian law.

Choose the products you want, add them to your cart and follow the checkout steps. You will receive a confirmation and delivery tracking information.

We deliver by courier to your address or to a courier office anywhere in Bulgaria, usually within 1 - 3 working days. You can find more details on the Delivery & payment page.

You can pay online by debit or credit card, or in cash on delivery when you receive your parcel from the courier.

Of course. Our team of pharmacists is here to help - reach us by phone, email or via the contact form, and we will advise you.

Yes, subject to the return conditions. Keep in mind that some products (for example opened medicines and cosmetics) have legal restrictions. See the Return policy.

Yes, you can visit us at ул. Милчо Симеонов 54, Koynare. Contact us in advance so we can prepare your order.